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Georgia's E-Smith Heating & Air Conditioning Becomes a Carrier Factory Authorized Dealer
by
Anonymous
May 17, 2004--In November 2003, E. Smith Heating and Air Conditioning, Inc. in Marietta, Georgia, became a Carrier Factory Authorized Dealer (CFAD). We are one of only three Metropolitan Atlanta Carrier dealers to have earned such an honor as of this writing. This replacement sales and service based program has been developed by Carrier Corporation on a national basis to “build equity for the top Carrier dealers, as a group, and drive sales growth and profitability for them. The program focus will be on driving up customer satisfaction both at the dealer and consumer level with the Carrier brand,” according to the CFAD literature.
There are a host of requirements to become a Carrier Factory Authorized Dealer, and only when these conditions are met can the dealer become certified. This program requires that at least 50% of the service staff be NATE (North American Technician Excellence) certified. NATE is an independent organization that administers rigorous tests encompassing many areas of technical expertise. All residential replacement installations will be installed or inspected by a NATE certified technician. At least one of the primary sales persons from the CFAD Company must be certified through Carrier University, specializing in training and information on Carrier products. All retail sales must be accompanied by a 100% satisfaction guarantee. Customers purchasing replacement systems will receive a customer satisfaction survey to send in to Carrier Corporation. CFAD dealers must maintain a stringent 85% or higher satisfaction level among customers to continue in the program.
Carrier Factory Authorized Dealerships must also adhere to a list of business practices that help assure protection and satisfaction for our customers. CFAD participants must carry a minimum of one million dollars of liability insurance, properly insure all business vehicles, and carry Workers Compensation on employees. We must be licensed contactors and follow all EPA guidelines for refrigerant use and service. And of course, we must attend Carrier product introductions and trainings. This commitment by E. Smith Heating and Air Conditioning and Carrier Corporation signals a new standard of excellence, backed by expert training and consistently high standards. The marriage of Carrier’s 102 years in the air conditioning business and E. Smith Heating and Air Conditioning’s 42 years serving north metro Atlanta is a union that will benefit customers for years to come.
About E. Smith Heating and Air Conditioning:
Earl Smith founded E. Smith Heating and Air Conditioning, located in Marietta, Georgia, in 1962. Family owned and locally operated, E. Smith provides heating and air conditioning contracting, replacement and maintenance services throughout the greater metropolitan Atlanta area. Customers include residential homeowners, commercial, and industrial clients. For more information, visit E. Smith Heating and Air Conditioning’s website at www.esmithair.com or call (770) 422-1900.
About Carrier Corporation:
Celebrating over 100 years of innovation and the invention of scientific air conditioning by its founder, Willis Haviland Carrier, Carrier Corporation is the world’s largest manufacturer of heating, air conditioning, and refrigeration systems and equipment. It is a subsidiary of United Technologies Corporation (NYSE:UTX), provider of a broad range of high-technology products and support services to the aerospace and building systems industries. For more information on Carrier, visit the company’s website at www.carrier.com; email contact.carrier@carrier.utc.com; or call 1-800-CARRIER.
About E Smith Heating & Air Conditioning:
E. Smith Heating and Air Conditioning Inc. has been controlling the climate in North Georgia homes and businesses since 1962. Family owned and locally operated, E. Smith provides heating and air conditioning contracting, replacement and maintenance services throughout the greater metropolitan Atlanta area. Customers include commercial and industrial clients as well as residential homeowners. You can contact E Smith at (770) 422-1900 or visit us on the web at www.esmithair.com.
This article courtesy of http://www.air-chiller.com.
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